Packaging

All our products are beautifully packaged in luxury rigid boxes.  The box has a textured feel and is finished with LOC Creative’s logo and encased in our design of black and gold feather ribbon, which is produced in the UK. The presentation boxes are perfect for gifts.

The rigid box packaging and outer packaging are both recyclable.

Returns Policy

We hope you are pleased with your order but if you are not fully satisfied with your purchase and want to request a refund, please find all the relevant details below.

The Returns Policy is for goods purchased on the website. We will only refund or exchange unused home fragrance products if they are returned to us in their original packaging and in a re-saleable condition.  If you have any problems, please notify us by email at contact@loccreative.co.uk within 14 days of receipt of your order and returned to us within 28 days of purchase. 

If you would prefer to send a letter, correspondence should be sent to Ryarsh Place, Birling Road, Ryarsh, Kent ME19 5LS.

We recommend that you obtain a ‘certificate of postage’ from the Post Office, as we cannot accept liability for goods lost in transit. Replacement goods will be sent to you free of additional postage and packaging costs using our standard delivery tariff.

If you wish to return an item that you have received as a gift due to faults with the product, please note that we are unable to offer a refund to you. We can, however, make a refund directly to the person who has purchased the gift originally and if this was purchased from our website. If this is not suitable, we will be able to offer you an exchange for the faulty product. Once your return has arrived with us, please allow up to 3 – 5 working days for the refund to be processed into your bank account. Please email us at contact@loccreative.co.uk  ahead of returning any item with photographs of the issue. 

Please contact us if you wish to make a return.